We are always looking at ways to improve our service to our customers, if something has gone wrong, we want to know. Please send us an email at info@loanplace.co.nz, or call us on 0800 461 228 so we can discuss with you.
You can also write to us at:
Complaints officer
86 Moorhouse Avenue, Addington, Christchurch.
FSCL Number - 7539
When we receive a complaint, we will :
- Acknowledge your complaint within 1-2 working days.
- Initiate our complaints process according to our Complaints Management Policy.
- Gather and evaluate information about your complaint.
- If your complaint cannot be resolved immediately, we will provide you with a copy of our Complaints Disclosure document.
- Respond to you within 20 working days.
If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s service does not cost you anything and they will help resolve the complaint. You can contact FSCL:
1. by calling 0800 347 257
2. by emailing complaints@fscl.org.nz
3. through FSCL's website: www.fscl.org.nz
4. by writing to: FSCL, PO Box 5967 WELLINGTON 6011